95 percent of consumers think chatbots benefit customer service. 57 percent of consumers like the instant service of chatbots. 47 percent of consumers would buy something using a chatbot. That’s why ...

Want to get started with chatbots on Facebook Messenger but don't know where to begin? Here are 11 ways to get in the game and earn sky-high engagement. With a Messenger bot, you can scale your ...

You inject the bot with a bit of familiarity, humor and empathy — and all this is possible because, contrary to popular belief, chatbots aren’t powered by AI. They run based on scripts written by ...

With 80% average open rates and 20% click-through rates, it’s no secret that Facebook Messenger marketing is a powerhouse tool for unicorn digital marketers. If you haven’t built a Facebook Messenger ...

Facebook today announced a chatbot platform that lets businesses offer automated customer support via the Messenger app, joining a bevy of tech companies building similar chatbot technology. At the ...

Speculation is increasing that Facebook will open up its Messenger chat service to outside businesses, potentially as early as its F8 conference on April 12-13. Facebook won’t comment on its plans, ...

2016 has been the year of the chatbot. Since the feature was announced at F8 in April 2016, the number of bots on Facebook Messenger have grown to over 33,000 on the platform to date. But how have ...

Facebook is doubling down on its bet on chatbots, adding new features to help brands and developers make better use of chatbots. Facebook first unveiled chatbots at its F8 Developer conference in ...

Estée Lauder is the latest brand to take to Facebook Messenger armed with a chatbot to assist consumers. Brands are sorting through how best to present themselves to Facebook Messenger users, a group ...

A common refrain in financial services these days is that companies need to go where customers are, not wait for people to come to a banking app or brokerage website. TD Ameritrade is following that ...

For a Syrian refugee in Lebanon who is trying to navigate the legal path to resettlement, it can be difficult to find answers—and overstretched humanitarian organizations can take as long as three ...