Before checkout, open live chat with your cart ready and ask a polite one-liner: “Any chance for a small coupon or free shipping?” Use quick scripts: price-match ...

If you ever spot a window offering live chat on a retailer’s website, don’t dismiss it. It could be the key to a hidden deal or discount. A growing number of online shops are handing out discount ...

AI-generated live chat summaries and channel QR codes are currently being tested on the YouTube platform. Credit: Sheldon Cooper/SOPA Images/LightRocket via Getty Images There are some new features ...

Can't find a coupon code anywhere? With the growing "live chat" customer service trend, many operators are trained to hand out coupon codes to polite shoppers that simply ask. I did the research and ...