When it comes to automotive service facilities, Consumer Reports members prefer independent shops—and, in some cases, chains—over dealerships, according to our annual survey. The survey results show ...

According to the Consumer Reports survey, capturing the preferences of car owners for their automotive repairs, there is a clear leaning towards independent shops and, in some cases, chains over ...

When it’s time to take the car in for repairs, you typically have three options to choose from: dealerships, independent repair shops, and chains. According to the results of our latest car repair ...

Automakers and independent car repair shops have signed onto a new agreement that reaffirms access to telematics data and automotive right-to-repair laws, providing independent car repair shops with ...

"It's a perfect storm," an auto repair shop owner said. When Pat Clynes pushed down the gas pedal on his Ford Explorer during a drive in Houston, Texas, in July 2022, an otherwise routine day became ...