Three in five banks and insurers cite customer onboarding among top reasons for AI agent adoption 33% of firms are actively developing proprietary AI agents in-house, though only 10% have deployed at ...
IT consulting firm Capgemini wants to beef up its agentic AI expertise with its planned $3.3 billion acquisition of business process management specialist WNS. The deal is an indicator of the rapid ...
Financial institutions are actively moving key customer-facing processes to AI agents, marking a rapid transformation in how customers interact with banks and insurers. According to the Capgemini ...