Kixie announced today they will be launching a new and improved inbound call routing tool, adding to their suite of sales dialer features. Kixie’s new intelligent inbound routing software will allow ...

The art of routing in call centers has a long and illustrious history, beginning with the technology that gave these centers a reason for being, the automatic call distributor, or ACD. Most centers ...

Your customers couldn't care less if you have one or many locations, or if you have phone switches or IVR systems from a variety of manufacturers. All they care about is making sure they speak with ...

Gift Article 10 Remaining As a subscriber, you have 10 articles to gift each month. Gifting allows recipients to access the article for free. Customer-service calls have a bad rep: You struggle ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

CHICAGO--(BUSINESS WIRE)--Motorola Solutions (NYSE: MSI) will showcase how it is modernizing Next-Generation Core Services (NGCS) to shorten response times and improve location accuracy for 911 calls ...