Know about the best affordable call centre quality assurance software that you can try for your business, along with its pros and cons based on real users' reviews.

A new Google policy will effectively ban call-recording apps from the Play Store starting next month. Under the change, spotted earlier by Ars Technica, call recording will no longer be allowed via ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

TEMPE, AZ -- (MARKET WIRE) -- 06/15/10 -- Resellers and analysts are applauding the new release of the Talkument® and Tracer version 6.1 call recording solutions from OAISYS®, a leader in business ...

One of the many cool things about IP-based soft phone technologies like Skype is that they make it easy to record phone calls to an MP3 or WAV file on your computer. It’s a useful capability. How many ...