It’s becoming inevitable that voice over Internet Protocol (VoIP) will soon be deployed everywhere, from offices and homes to carriers’ backbones. The move from traditional circuit-switched to package ...

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, ...

Dubber, Verizon ink master service agreement Australian-listed call recording platform provider Dubber has inked a master service agreement with US telco giant Verizon to incorporate its call ...

In September, the Neon app briefly became a sensation on app download charts by promising to pay users for recording and sharing their phone calls. Then it abruptly went offline amid controversy over ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

Recording calls can be quite useful. If you're interviewing someone, holding a meeting where you may need notes, or keeping track of an interaction with a customer service department, it can be an ...

Truecaller is using AI to bring back call recording to its app. The feature is now available for premium users on iOS and Android. For the unaware, the company introduced the call recording feature on ...

Dubber partnership means detailed analysis of call recording will no longer just be the preserve of large financial institutions, according to Vodafone UK-headquartered multi-national ...

Google Pixel phones have various call recording features, but they were limited on a regional basis until November, when Google expanded basic call recording worldwide. Now, Pixel users can record ...

Robert Grunfeld, who had a ticket on a United Airlines flight from Newark to Tel Aviv, says a representative offered to rebook him on a flight to Israel if the airline canceled his flight. United then ...