This guide was reviewed by a Business News Daily editor to ensure it provides comprehensive and accurate information to aid your buying decision. We picked Aircall as the best business phone system ...

Microsoft is expanding the capabilities of Teams Phone with a new extensibility preview that allows organizations to build and integrate custom call workflows using Azure Communication Services (ACS).

Here is a collection of videos, documents, and other resources to make your transition to Teams Calls successful. You can pick and choose your topic from the list below or watch a comprehensive ...

One of the most impressive additions is the integration of time-based prompts in Co-Pilot, using advanced natural language processing. This feature allows you to effortlessly query past conversations ...

Teams adds Copilot Chat summaries, multitasking, and better interpreter support Enhanced security: domain impersonation alerts, call queue compliance recording Frontline Hub launched to simplify Teams ...

5 Call Queue Management Tips to Survive Peak Hour Traffic Your email has been sent Discover the best call queue management tactics to decrease wait times without hiring more call center agents.

When Customers Adore Queue Callbacks (+3 Times They Don’t) Your email has been sent Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for ...