Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...
When Customers Adore Queue Callbacks (+3 Times They Don’t) Your email has been sent Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for ...
How To Set Up an IVR Call Flow to Maximize Containment Rate Your email has been sent Thoughtful IVR call flow design helps callers help themselves. Learn how to set up an intuitive caller journey and ...
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