Translation Patterns in CUCM are very similar to Route Patterns, but they do not have a Call Routing destination. Route Patterns point to Route Lists or gateways, while translation patterns are used ...

While the term “AI” might conjure thoughts of automation replacing human roles in the call center, the reality is quite different. AI tools are designed to empower human agents, not replace them.

It’s no secret that robocalls, spam and call spoofing have all but destroyed Americans’ trust in telephone calls — to the point that many individuals have essentially stopped answering the phone. A ...