Call center quality monitoring elevates the customer experience. Discover when to use real-time vs post-call methods for top-notch service. Consistent, high-quality customer service is a key element ...

If your company’s core business is making software designed to help first responders and police record and intercept phone calls, it’s probably a good idea to ensure the product isn’t so full of ...

A call center system should reduce business costs while helping your sales and customer service reps perform at their best. Modern platforms offer a range of advanced tools that give both users and ...

The 5 Best Call Tracking Software (Low Spend, High Return) Your email has been sent Giving attribution to the marketing channels that bring in callers is a must for maximizing ROI. Call tracking ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

The increasing functionality of call monitoring and recording software reflects, only in part, the ingenuity that users bring to the products. Much of the value-add stems from the growing number of ...

If you’ve ever had the feeling that the customer service representative at the other end of the toll-free number was not really paying attention, you might be right. But they probably won’t get away ...

The sales team is primarily responsible for reaching your company's sales targets. Others would agree that they keep businesses afloat. Led by outbound call center solutions, a sales team can improve ...

Jan. 22, 2007 — Telrex, a Kirkland, Wash.-based software company, announced Monday the release of CallRex Professional 3.5, a software system that enables businesses using hosted VoIP services to ...