5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...

Signal, a privacy-focused messaging app, turns up the heat on its competitors with new video call features, such as a raise hand button, emoji reactions, dedicated calls tab, and more. The move should ...

The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...

Google revealed a new feature for its Voice platform on Thursday that allows you to make three-way calls. In addition, the call interface has had multiple tweaks to facilitate navigation and make the ...

The instant messaging app that rose to prominence three years ago, Signal Messenger, is now offering users a chance to use its platform to create, share, or launch video calls from the platform. For ...

Google Voice is getting a new feature that will make heavy users happy plus some UI tweaks to make navigation easier while on a call. Blake has over a decade of experience writing for the web, with a ...