Businesses are constantly looking for strategies that will improve their bottom line, whether it be investigating potential cryptocurrency investments or looking for ways to streamline their ...
On July 29, 2025, Sens. Ruben Gallego (D-AZ) and Jim Justice (R-WV) introduced the Keep Call Centers in America Act of 2025. The act targets the offshoring of call center operations, imposes new ...
GARLAND, TX / ACCESS Newswire / January 19, 2026 / SS Support Network, a U.S.-focused Call Center and Business Process Outsourcing (BPO) company, is gaining strong recognition across the healthcare ...
The Federal Communications Commission took a major step Thursday toward bringing customer service jobs back to American soil while introducing new language requirements for call center staff. In a ...
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AI shakes up the call center industry, but some tasks are still better left to the humans
NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...
From staffing to CRM integration, here’s how to run a high-performing call center that drives real business outcomes. Call center management is the backbone of effective customer service operations.
If your BPO partner is still billing you by the hour in 2026, they are charging you for their own technical obsolescence.
This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. NEW YORK (AP) — Armen Kirakosian remembers ...
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