This article will look at how NLP and conversational AI are being used to improve and enhance the call center operations. Natural language processing (NLP) and conversational AI are often used ...

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Advances in call center hardware and software technology have enabled support teams to cut down many common call center issues. Of all the businesses affected by the COVID-19 pandemic, call centers ...

NEW YORK--(BUSINESS WIRE)--Prepared, the leading AI platform built to revolutionize emergency communications, today announced that the City of Baltimore 911 Call and Dispatch Center selected the ...

Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...