The offshoring of U.S. call center jobs has climbed sharply in recent years. Companies marketing products and services to U.S. residents too often are sending good call center jobs overseas. While the ...

Internet service provider EarthLink is laying off most of its call center employees and outsourcing the work to domestic and overseas companies, in an effort to cut costs. The company on Tuesday said ...

Working at a call center can be a stressful job. For eight hours (or more!) a day, you talk with customers who have problems—and oftentimes those frustrations boil over. That can take a toll on the ...