Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

How to Start Working as a Call Center Agent From Home Your email has been sent A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

Companies have begun using AI to interview potential employees, and a new study shows a number of job candidates may prefer being interviewed by AI. Is there anything more stressful than a job ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

Is there anything more stressful than a job interview? Well, how about a job interview conducted by AI? Like it or not, recruiting companies are actually starting to do this. The Indicator's Adrian Ma ...