U.S. call center firm Expert Global Solutions (EGS) has expanded in Guatemala with the launch of a new call center in the capital of Guatemala City. This is the third call center for the EGS, ...

The varying levels of competition and market maturity among countries have livened up the diverse Latin American market for contact center outsourcing. According to a Frost & Sullivan study, while ...

Guatemalan police on Sunday transferred more than 200 gang members from a prison where they operated a call center for criminal purposes, raised chickens and looked out on a crocodile-filled lake.

Guatemalan police on Sunday transferred more than 200 gang members from a prison where they operated a call center for criminal purposes, raised chickens and looked out on a crocodile-filled lake. The ...