Anna Baluch is a freelance writer from Cleveland, Ohio. She enjoys writing about a variety of health and personal finance topics. When she's away from her laptop, she can be found working out, trying ...

LAS CRUCES - Concentrix CVG Corp. — formerly known as Convergys — will be shutting down its call center in Las Cruces. About 65 employees have been notified their last day of work will be Nov. 30.

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...