A new product fromeTalk, Qfiniti Assist, provides contact center agents with knowledge management support while they are on the line with a customer. The tool combines speech recognition and ...

SPRINGFIELD, Mass. (WWLP) – If you need to make a non emergency service request in Springfield, you can use the 311 call center app. With Springfield 311, you can get your questions answered about ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Customer expectations are high, and how you attend to your ...

SPRINGFIELD, Mass. (WWLP)–Springfield’s 3-1-1 Citizen Service Center is now available through an online app. The call center provides information, answers questions and allows service requests to city ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...