Last August, my best friend asked me how she could help her neighbor set her iPhone so she could answer it without picking it up. The neighbor had Multiple Sclerosis (MS), and had lost dexterity in ...

In addition to initiating phone calls, you can use Siri to answer incoming phone and FaceTime calls. When the call is over, you can also use Siri to end the call as well — with an important caveat. By ...

Call centers are embracing automation. There's debate as to whether that's a good thing, but it's happening — and quite possibly accelerating. According to research firm TechSci Research, the global ...

AI has already started replacing voice agents’ jobs. Now, companies are exploring ways to replace the existing computer-generated voice models with synthetic versions of human voices. Truecaller, the ...

Arc Search, the new app from The Browser Company, is introducing a way for users to get quick answers on the go using their voice. The AI-powered feature, Call Arc, works by essentially getting users ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

Google's Material 3 design changes have drawn mixed reactions. The update introduced larger rounded buttons for accessibility and a standardized gesture system across apps. These things were meant to ...