I’d be doing you a massive disservice if I didn’t tell you that the one CX metric you must report to your CEO and the rest of your C-suite is not Net Promoter Score (NPS).* It’s also not level of ...

Users never enter the same information twice and they can manage entire projects from sequencing and motion control programs to configuration of field network devices without leaving the operating ...

Launching soon, new AI features by Platform One promise to revolutionize how businesses gather and analyze customer feedback, streamlining the journey towards enhanced customer satisfaction and ...

Customer experience (CX) doesn’t just happen. CX is a multi-disciplinary business venture that requires the systematic and deliberate development, alignment, and integration of capabilities throughout ...

Even at the end of its life, the second-generation Mazda CX-5 is still a strong option in the compact crossover segment. That brings us neatly to the all-new 2026 Mazda CX-5. As we haven’t driven it ...

Mazda revealed its new CX-5 family SUV recently, bringing fresh styling and upgraded tech, but not everyone was happy. Australian Mazda CX-5 owners forums have erupted, with Mazda's engine choice — or ...