Almost 31,500 units of the 2024 model year Mazda CX-90 and 2025 model year Mazda CX-70 have been hit with a safety recall stateside. Improper powertrain and engine control module software may result ...

The "2025 Agentic AI: Redefining CX Automation Report" has been added to ResearchAndMarkets.com's offering.

The incident highlights the profound reliance on IT infrastructure and underscores the urgent need for robust system resilience and contingency planning. The unprecedented global IT outage on the ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced the launch of ElevateAI, a new AIaaS solution that brings the power of Enlighten AI, its purpose-built CX AI, to the developer ...

Of Mazda’s three most recent recalls, the most substantial involves the automaker’s relatively new CX-90 three-row SUV and freshly new CX-70 two-row SUV. Nearly 81,000 vehicles are affected by a ...

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today announced IGT Solutions (IGT), a next-gen customer experience (CX) company, has chosen NICE CXone’s world-leading cloud CX platform to ramp up ...

SAP, the company traditionally known for its database-management, ERP, back-end enterprise software, continued its five-year foray into the world of customer experience software today. The company ...

Technology has provided us with several excellent driver safety aids but they’re still far from perfect. In the case of nearly 10,000 Mazda CX-90 SUVs, automatic emergency braking software might ...

Our customers tell us that exceptional customer experiences (CX) are paramount today. Smaller organizations, however, often need more resources to deliver on this. The good news is that artificial ...

As companies lean more heavily than ever on their IT teams to deliver superior customer experience (CX), IT professionals are under pressure to find ways to make things happen. This is perhaps their ...

For years, CX has been defined through the lenses of design, marketing, and support. Executives discuss delight, personalization, and loyalty, but often without the people who make those experiences ...

Qualtrics is adding a new menu of AI features that ingest huge amounts of customer data to create insights for global customers seeking to better manage customer experiences. TechRepublic Get the ...