The White House and Eisenhower Executive Office Building in October 2021. (Kevin Dietsch/Getty Images) The White House has revealed details of two governmentwide technology projects focused on ...

If you ask customers, many of them will tell you that customer experience (CX) is the worst it's ever been. CX quality fell for 19% of brands in 2022, Forrester's most recent US Customer Experience ...

Delivering tailored and contextual experiences throughout the customer journey is a strategic imperative for business leaders. Way back in 2017, Microsoft claimed that for 96% of consumers, customer ...

Customer experience leaders face economic realities that align with this year’s focus on exponential efficiency. In conversations with hundreds of CX professionals, one of the top issues emerging is ...