The setting is a company’s order department. The phone rings, and as the call is routed to a customer service agent, the incoming telephone number is computer-matched with its customer database. The ...

Photo courtesy of CTI. Composition by Emerald. Editor’s Note: This article about Integrator of the Year winner CTI first appeared on our site on Nov. 20. We updated it as of Dec. 2 with additional ...

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Zendesk stands as a popular choice for businesses aiming to improve their customer experiences. However, there is a problem of seamlessly integrating Zendesk with other tools that can simplify the ...