TechRadar

5 best practices to improve CSP call center support

Building a consistently excellent customer experience and receiving high marks for customer satisfaction is no easy task for today's Communication Service Providers (CSPs), most which are supplying a ...
Business Wire

Customer Support Teams Gain Powerful Insights With New Data Visualization Capabilities in Calix Support Cloud

SAN JOSE, Calif.--(BUSINESS WIRE)--Calix, Inc. (NYSE: CALX) today announced a new visual reporting dashboard within EDGE Insights that enables communications service provider (CSP) support teams to ...
TechRadar

5 best practices to improve CSP call center support

Automation is an important part of incident resolution and FCR and the ability to automate some or all of the procedure can dramatically improve time-to-resolution. However, to fully leverage and ...
Total Telecom

Comarch Listed in Gartner Market Guide for CSP Operations Support System Solutions

Comarch recognized amongst Representative Vendors in CSP Operations Support System solutions by Gartner, the world’s leading research and advisory company. Gartner’s “Market Guide for CSP Operations ...
Business Wire

Calix Support Cloud Update Further Enables Customer Experience Teams to Improve First Call Resolution by up to 36 Percent and Deliver Massive Operational Savings

SAN JOSE, Calif.--(BUSINESS WIRE)--Calix, Inc. (NYSE: CALX) today announced enhancements to Calix Support Cloud (CSC) that will dramatically increase the efficiency of how subscribers set up EDGE ...