CRM veterans have learned the hard way that employee buy-in is crucial when a new technology system goes online. Research supports this. For instance, a 1999 benchmarking study by the American Society ...

Machine learning is a term you can expect to hear a lot in coming years. ML makes no claims to sentience or general intelligence, but it can be very useful if you have large and fairly consistent sets ...

CRM is a big expense. Implementation, updates, and training all add up. But does the value you're getting match your investment? With an ocean of data from sales and marketing, customer support, and ...

C3.ai CEO Tom Siebel is rarely short of opinion and his next big bet is that artificial intelligence is going to drive CRM software in a new direction. The AI and ML deployments are well underway, but ...

Mobile CRM firm Clari says the $20m investment announced today will fund continued development of the machine-learning software behind its sales productivity product and help expand its own sales ...

Photo: Agent.ai This post is brought to you by Agent.ai. Not all businesses can afford a full-time staff of phone operators. And let’s be honest: Frustration with automated systems can leave customers ...

The Risk & Insurance Education Alliance is pleased to announce the release of its second self-paced Certified Risk Manager (CRM) course, CRM Control of Risk. This flexible online learning option makes ...

PARSIPPANY, N.J., June 30, 2021 /PRNewswire/ — Today, Northpass, the provider of the leading all-in-one learning platform, announced its latest integration has been officially listed in the HubSpot ...