The instant-access world we live in has forced companies to find ways to answer their customers’ inquiries now, or at least as quickly as humanly possible. After all, when a customer service ...

Discover how a powerful knowledge base can be your secret weapon for bettering customer service, agent satisfaction, and your business’ bottom line. We are a team of writers, experimenters and ...

The customer relationship management (CRM) software market is booming — and it doesn’t seem to be slowing down anytime soon. In fact, Fortune Business Insights predicts the global market will nearly ...

Dr. Chris Hillman, Global AI Lead at Teradata, joins eSpeaks to explore why open data ecosystems are becoming essential for enterprise AI success. In this episode, he breaks down how openness — in ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Base CRM does a solid job of delivering a simple to use CRM ...