Cyberlobe Technologies is observing a growing pattern among professional services firms in Saskatoon, Regina, and Quebec City: as consulting, accounting, and legal firms scale client engagements, ...

There has been a fable making the rounds since the 1990s about a group of monkeys. In the fable, five monkeys were placed in a cage, with a batch of bananas hanging from the ceiling (beyond the reach ...

The love-hate relationship with CRM is real. Although they have been widely adopted, CRM solutions often fail to meet the promises made during their selection and implementation process, and they can ...

Switching CRM requires identifying current problems, researching alternatives, data migration, team training and ...

The high failure rate of business intelligence (BI) projects has been well documented. Recent reports from Gartner, Forrester, and others estimate that between 60 and 65 percent of such projects fail ...

The sales landscape is experiencing its biggest transformation since cloud-based CRM systems arrived nearly two decades ago. AI isn’t emerging anymore—it’s reshaping how sales teams operate every ...

Customer relationship management (CRM) software has a black eye. The mere mention of CRM can strike fear in a management team. We hear time and time again about failed implementations, money wasted ...

If CRM systems are just IT systems, why are the projects so political? It's the people, processes and policies that are affected. Here are five warning signs that mudslinging may begin, as well as ...

Most Customer Relationship Management or CRM implementations are governed by an incomplete vision, one that is far too internally focused, and as a result, they are quietly failing to live up to their ...

In the world of niche enterprise, a CRM is far more than a digital Rolodex; it is the central engine of a highly specialized workflow. Yet despite the critical role these systems play, an estimated 70 ...