A new Forrester survey commissioned by Capgemini, Salesforce, and MuleSoft reveals companies face the same recurring customer experience (CX) struggles. They lack an integrated single source of truth ...
With all the emphasis on digital transformation and the benefits and value it brings, organizations can’t let stand-alone systems be the bottleneck for innovation. Sharing information between CRM, ...
For years, customer relationship management (CRM) in law firms has often been viewed as a glorified Rolodex — a necessary but often underutilized system primarily seen as a data repository. With the ...
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