Customer relationship management (CRM) applications have moved beyond being tactical tools for managing sales to become the primary means through which many organizations manage customer experience.

Zoho CRM has an impressive array of core capabilities. Features like lead and opportunity management, sales forecasting, and ...

Our research shows that Zoho CRM is better than Pipedrive with more features, customizability, and ease of use in our testing. In fact, our data showed that Zoho is the best CRM for small business, ...

In this episode of eSpeaks, Jennifer Margles, Director of Product Management at BMC Software, discusses the transition from traditional job scheduling to the era of the autonomous enterprise. eSpeaks’ ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. You're looking for a CRM system for your company. But you're not ...

Zoho has been an interesting company to me for sometime. The company's office productivity products are solid---arguably better than Google Apps---and Zoho is an enterprise player with CRM apps and ...

So companies or technologies hitting the market in the era of Exchange and Office, iCal and Google Apps all have an uphill climb. One company that is getting there with a nice stride, though, is Zoho ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. This article is more than 2 years old. Close-up of of the icon of ...

The ability to find and take action on information dispersed throughout all of your online applications just got easier. No longer will you need to open five windows and eight tabs to collect and ...

Both Zoho and Insightly are full-featured CRMs capable of handling all the everyday tasks associated with managing sales. Both companies have their roots in addressing the needs of small- to-midsized ...