A few years back I wrote about an intriguing new approach to IT management dubbed business service management – a concept which promised to equip IT managers with the knowledge and tools to manage ...

HOUSTON, March 12 /PRNewswire-FirstCall/ -- As companies look to optimize IT governance and respond to compliance mandates, BMC Software (NYSE: BMC) today announced ...

Explore how AI is transforming business software by enhancing efficiency, automation and insights.

Jira Service Desk and ServiceNow are software platforms that started their lives as something other than a field service management (FSM) solution, but for many companies these tools work perfectly to ...

Last week, I discussed my view that business service management and service-level management are really variations on a theme, and that the natural evolution and acceptance of SLM concepts resulted in ...

BMC Software Inc. last week announced a new version of a key IT management tool plus partnerships with five hardware, software and consulting services vendors in a bid to boost the Business Service ...

Jennifer Simonson is a business journalist with a decade of experience covering entrepreneurship and small business. Drawing on her background as a founder of multiple startups, she writes for Forbes ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

What is IT management software? IT management software is software that helps companies manage all aspects of an IT infrastructure. This broad category includes all the software that controls and ...

Field service management software brings the activities and status of your on-the-road staff, vehicles, assets and even your customers together to give you an overarching view of where everything is ...