Creating a multilingual knowledge base in Freshdesk is a game-changer for businesses that serve a global audience. As companies expand their services worldwide, ensuring consistent customer support ...

Disclaimer: this is not an ad for Obsidian. Onboarding to a new company is hard work. Keeping all the information straight is its own work stream that deserves thought and attention. Countless names, ...

Ever spend much too long trying — and failing — to rediscover articles you’ve partially read? This reporter’s been there, and it seems I’m not the only one. According to a 2021 Carnegie Mellon study ...

If you are interested in building your very own AI chatbot and assistant that has access to a custom knowledgebase so that it is perfectly tailored to your exact requirements. It might be worth your ...

As the saying goes, you don’t know what you don’t know. In a marketing, advertising or public relations agency, there are so many different departments, teams and “moving parts” that new and ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

YouTube is full of great educational content, it’s my go-to for watching tutorials and any useful talks. But it’s easy to forget what I watched after closing the tab, and then it’s just onto the next ...

Is the time right for a unified lexicon of known tactics, techniques and procedures (TTP) used by insiders who opt to break trust with their employers? MITRE thinks so and has positioned itself to ...