When customers see a real person's face and bio rather than a corporate logo, they perceive agents as friendlier and better ...

SANDNES, Norway, April 16, 2024 /PRNewswire/ -- boost.ai, a leading conversational AI (CAI) solution provider, today announced the launch of Generative Action, the latest in a series of innovations to ...

The survey identified the top five retail industry challenges: industry competition, inflation and high costs, rising customer acquisition costs, changing consumer behavior, and cost of returns. Also: ...

The UPS Store once again tops the Forbes 2025 Best Customer Service list, thanks to its zippy shipping and returns. A car drives into a Discount Tire location flappety-flap-flapping with a blowout.

LONDON, Ontario--(BUSINESS WIRE)-- CARFAX Canada proudly announces the launch of its new Service Suite, an all-in-one customer engagement solution designed to help Canadian dealerships and service ...

Vonage, a wholly owned subsidiary of Ericsson ERIC, recently joined Salesforce Inc’s CRM Bring Your Own Channel for Contact Center as a Service (BYOC for CCaaS ...

The Disclosure and Barring Service (DBS) has launched a new Customer Satisfaction Survey, to collect feedback from Disclosure and Customer Service ...

AUSTIN, Texas--(BUSINESS WIRE)--Software Advice’s latest report highlights a significant gap between best practices for digital accessibility and the current state of accessibility on most retail ...