Agentforce was the big news at Dreamforce, but it’s not all about replacing humans. On the Service Cloud front, equally important were other steps organizations can take to leverage artificial ...

As the tech industry increasingly pivots towards artificial intelligence, Salesforce (NYSE:CRM) is positioning itself at the forefront of this shift with its AI-powered Service Cloud. This strategic ...

On Wednesday, September 6, contact center and customer relationship management powerhouses Genesys and Salesforce announced a partnership to help businesses drive more value from data and AI with ...

Salesforce today announced the next generation of its Service Cloud Einstein, which combines its flagship CRM solution with artificial intelligence (AI) and guided workflows for agents and customers.

Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ecstatic about the product's possibilities. Ditto for its just-announced ...

A recent partnership between Blue Shield of California and Salesforce has helped the health plan reduce processing time for benefits administration from 24 hours to five minutes. First adopting ...

Salesforce is a provider of customer relationship management (CRM) software. The company’s sales, service, marketing and cloud platforms are rated as ‘best in the market’ by Forrester and Gartner. The ...

The Einstein GPT AI can summarize reports and guide customers to service their own equipment on the Field Service mobile app. Image: Sundry Photography/Adobe Stock Salesforce’s Einstein GPT and Data ...

Hello, everyone. Welcome to today's session. Thank you so much for joining us today. Before we begin, I'd like to cover a few quick notes with you about our webinar platform. Today's webinar will be ...

The pandemic made clear to all of us how essential the work of the life sciences sector is. But can it operate more efficiently through digital transformation? The likes of Veeva Systems and ...