The COVID-19 pandemic has profoundly disrupted the banking and financial services business arena as it has done to many other facets of our lives. The word ‘contact’ is extensively associated with the ...

Chairman, CEO, Co-Founder at Finicity, leading the drive toward better data access and insights for better financial decision making. We may be living in a more hyper-connected world than ever before, ...

I was in conversation with a person from a digital engagement platform (DEP) provider, the conversation was all process. As a banker who has grown straddling banking and technology, I realised quickly ...

Artificial intelligence (AI) isn’t the only technology driving digital transformation. For banks, retailers and enterprise businesses, open banking and application programming interfaces (APIs) are a ...

Companies can never get stagnant on improving their customer experience. Yet too often, good customer service may focus solely on having more positive face-to-face interactions instead of addressing ...

Below is an edited transcript of the podcast: CALIFORNIA BANKERS ASSOCIATION PSA: Well, maybe I better start with some background on me and banking. BRENDAN PEDERSEN: You’re listening to a PSA on ...

Jeff Bartel is chairman and managing director of Hamptons Group, a private investment and strategic advisory firm headquartered in Miami. The year 2022 witnessed a momentous transformation in merger ...

You shall know the Truth and the truth shall make you free”. In the subject context, only the Truth about our economic predicament and the route to get out of it can set us free from the affliction of ...