Police were alerted to a fatal crash after the driver’s phone automatically called authorities reporting a potential crash, according to audio recordings of the incident. Scott Segreaves Jr., 20, of ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

Schools across the Leon County School District were locked down and locked up after a series of threats and an automated call warning administrators.

Rocket CRM has announced the launch of an innovative communication tool designed to address missed customer interactions, further enhancing operational efficiency for businesses of all sizes. The ...