SANTA CLARA, Calif.--(BUSINESS WIRE)--SoundHound AI, Inc. (Nasdaq: SOUN) (“SoundHound”), a global leader in voice artificial intelligence, today announced that its fully-automated Smart Answering ...

LEHI, Utah--(BUSINESS WIRE)--Solutionreach, the leader in patient relationship management (PRM) solutions, announced today it has partnered with MedXCom to offer a reliable, HIPAA-compliant answering ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to enhance customer experience. Automating complex processes and repetitive ...

TRAVERSE CITY — Grand Traverse 9-1-1 is experiencing challenges with a newly implemented artificial intelligence answering service designed to handle non-emergency calls, as overall call volume has ...

As part of an effort to achieve “sustainable staffing goals,” the Summit County 911 Center will use an automated nonemergency triage system to answer calls from the county’s nonemergency number. The ...

The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one’s right for your business. Answering services and call center services both ...