Have you heard about the secret Amazon return blacklist? They're quietly banning people who return "too much" — but just how ...

Major retailers quietly resell customer returns at steep discounts — Many returned items are barely used, but stores would ...

Amazon has agreed to pay more than $300 million and give hundreds of millions more in customer benefits to settle a ...

It combines direct customer refunds, additional compensation, and operational commitments aimed at reforming how Amazon ...

Amazon.com Inc. has reached a settlement, which plaintiffs counsel estimates to total $1 billion, in consumer fraud class ...

Amazon has agreed to pay an additional $309.5 million to consumers as part of a wide-ranging settlement over claims that customers were not properly refunded for returned products. The deal pushes the ...

Amazon is refunding some customers who returned items but never received payment - and some have reported receiving refunds for returns made as far back as 2018. The e-commerce giant said it conducted ...

Shoppers will have extra time to return gifts this holiday season as Amazon expands its return window to make shopping online “as seamless and worry-free as possible.” According to the Seattle-based ...

A California artist bought an item from Amazon that she believes is “clearly used.” This experience changed her opinion on how the online retailer handles returns. TikTok creator Krysten ...

Amazon is offering doorstep returns in some markets through a new partnership with the U.S. Postal Service. Amazon quietly rolled out a partnership with the USPS this summer, offering doorstep return ...