Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

About one decade ago, it was hard to see cloud computing as anything more than a place for online storage and email. Over the last 10 years, it’s become obvious that the cloud can meet business needs ...