Instead of focusing solely on increasing the number of sales a company makes, relationship marketing is all about retaining customers by giving them the most satisfying experience. This form of ...

Ready to make some tough strategic decisions at your agency, but need some tips on where to start? Read on! In my work, I’ve noticed certain strategic decisions that occur in many agencies. Each ...

When investigators go digging into federal agencies’ use of government charge cards, they often find illegal expenditures at bowling alleys, restaurants or even casinos. But when inspectors general ...

University of Cape Town provides funding as a partner of The Conversation AFRICA. Credit rating agencies are institutions that assess a borrower’s creditworthiness in general terms, or with respect to ...

Here are illustrative examples: 1. Texas Commission on Environmental Quality (TCEQ) The TCEQ’s ADR chapter [(30 Texas Administrative Code (TAC), Chapter 40] formalizes referral of environmental permit ...