“Words create worlds” is a phrase that anyone familiar with conversational intelligence will not only recognize but also intimately understand. Word choice represents the speaker’s perspective and at ...

This month’s topic is another readers’ choice: responsibility and accountability. Specifically, we’ll cover: clarifying the real distinction between responsibility and accountability; and, ...

J. Michael Robison explains why accountability is the foundation of customer trust in service businesses—and how transparent leadership and ownership drive long-term loyalty and growth.

Ownership, in its simplest form, means taking responsibility for the work on your plate and following it through to completion. However, in the context of leadership, ownership takes on a much broader ...

Accountability is at the heart of all high-performing teams and successful organizations. Employees at all levels take full ownership and responsibility for their actions, decisions and ...