Facebook is adding support for Instagram to its Messenger API. That will allow brands and businesses to handle Instagram messages through third-party apps. For the first time, they’ll also be able to ...

The volume of data is increasing exponentially, making it more difficult to make use of it all. But this ever-increasing abundance of information creates a huge opportunity for businesses to better ...

With more than 1.5 billion monthly users, WhatsApp is the most popular consumer chat app on the planet. Once it opens its door to large enterprises, WhatsApp will instantly become the world's most ...

In 2025, the integration of artificial intelligence into support engineering has revolutionized customer service, enabling companies to provide efficient, personalized and round-the-clock assistance.

Commio enables SaaS businesses and enterprises to deliver better customer experiences with smart, reliable voice and text messaging. RALEIGH, N.C.--(BUSINESS WIRE)--ThinQ, the cloud communications ...

OpenAI has stopped using customer data sent via APIs for training its language models. The policy change mainly affects business customers, not ChatGPT users. OpenAI's decision highlights the growing ...

Some airlines will no longer handle customer service requests over Twitter. The decision came after Elon Musk began charging for access to Twitter's API and for verification. So far, just Air France ...

Stripe is familiar to many of us as the brand on the contactless payment terminal we tap in-store or on the payment page of an online service. But there's much more to Stripe than just another digital ...

Connecting to all the services and microservices that a modern cloud native enterprise application requires can be a complicated task. It’s an area that startup Solo.io is trying to disrupt with the ...

WhatsApp announced in 2018 that it is expanding its popular WhatsApp Business API to more vendors. So, 2019 is likely to be year for excessive growth on WhatsApp Business. Let's learn a bit more about ...